FAQs

  1. Are you licensed?

    Yes, we are licensed.

  2. Are you certified?

    Our company is IICRC certified, and our technicians are certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and the Restoration Science Academy (RSA) in:

    • Applied Structural Drying
    • Water Damage Restoration
    • Mold Remediation
    • Carpet Cleaning

    We are also a member of the NJ Better Business Bureau.

  3. Do you background check your employees?

    Yes, all of our employees have gone through a formal background check.

  4. Do you employees wear uniforms?

    Our employees wear company branded apparel (AOA Cleaning and Restoration) so that you can easily identify them and rest assured you know who is on your property.

  5. Are you certified for mold removal and remediation?

    Yes, our technicians hold certifications in the areas of cleaning, restoration and remediation.

  6. Do you provide emergency services?

    Yes, 24/7/365.

  7. Are you a locally-owned business or a franchise?

    We area local, family owned and operated business.

  8. How long have you been in business?

    Since 2009.

  9. What is your service area?

    Northern New Jersey, mainly Bergen and Passaic counties.

  10. Do you provide residential services?

    Yes, absolutely. We provide residential emergency services as well as post-construction cleaning services.

  11. What types of commercial properties do you specialize in?

    Health clubs, auto dealerships, medical facilities, warehouses, banks, retail stores, offices; we are also best in class where hi level trauma is present and disinfectant services are required.

  12. Do you work with insurance companies?

    Yes, absolutely. We will work with homeowners, business owners and their insurance companies to expedite services and return to normal status. We get the job done, especially in the case of an emergency and will help you navigate the paperwork, as needed.

  13. Why is sewage different than other types of cleaning and restoration jobs?

    Sewage backup is never good. Whether you see “clear”, brown or black water, there are likely chemical and biological contaminants hazardous to your health present—whether or not you can actually “see” anything.

    Typically, sewage water contains viruses, bacteria, and other microbes that can cause serious illnesses to your family or employees. Our service technicians are experts in sewage backup, cleanup and removal services.

    We sanitize with a highly effective combination of equipment and products recently deployed to Africa to treat the ebola epidemic. We are one of the few companies in the country to be using HALO machines with Sanosil products.

  14. Why is mold so problematic?

    Mold can grow almost anywhere in a home or business if conditions permit. A few spots on a painted surface can often be hiding a much more serious problem growing on the wall's opposite side. If the water and/or mold damage was caused by sewage or other contaminated water, then time is of the essence and immediate treatment is imperative.

    In any of these cases, untreated mold issues present serious wellness and health issues for homeowners and employees. That is why we recommend that mold situations be evaluated and removed by a certified professional. Untreated mold can often lead to complete evacuation and sometimes the need for tear down.

  15. What is the difference between a Sanitizer and a Disinfectant?

    We use the distinctions from The CDC (Center for Disease Control) and the EPA as below:

    • Cleaners or detergents are products that are used to remove soil, dirt, dust, organic matter, and germs (like bacteria, viruses, and fungi). Cleaners or detergents work by washing the surface to lift dirt and germs off surfaces so they can be rinsed away with water. The same thing happens when you wash your hands with soap and water or when you wash dishes. Rinsing is an important part of the cleaning process. Use these products for routine cleaning of surfaces.
    • Sanitizers are used to reduce germs from surfaces but not totally get rid of them. Sanitizers reduce the germs from surfaces to levels that considered safe.
    • Disinfectants are chemical products that destroy or inactivate germs and prevent them from growing. Disinfectants have no effect on dirt, soil, or dust. Disinfectants are regulated by the U.S. Environmental Protection Agency (EPA). You can use a disinfectant after cleaning for surfaces that have visible blood or drainage from infected skin. (CDC)

    EPA defines sanitization as reducing bacteria on surfaces. To be a registered sanitizer, the product must eliminate 99.9 percent of bacteria when compared to an untreated surface. A disinfectant eliminates or inactivates human-disease causing microorganisms or pathogens. This is what we use.